I wanted to make this post, because i've been messaged by several woozens on how to recover old wzw accounts, after the post I made in September 2015 on how I recovered mine.
This post is intended to help clarify how to do this, as I think my other post is vague and outdated.
Sorry that it's quite a long post, but I hope it helps answer any questions related to the topic.
If you do want to check out the post of how I recovered mine, feel free to do so.
https://cholerockswoozworld.blogspot.com/2015/09/my-old-back-up-account-has-returned.html
If you're recovering an account, do it yourself and don't give away your information to others. Also, make sure you're submitting requests to the official Woozworld website or app only.
FAQ:
Q: How do I fill in a Woozworld Support Request Form?
A: Check the bottom of this post, i've added a step-by-step guide on how to do it.
Q: How long does Woozworld take to respond to requests?
A: It depends on the nature of the request. Billing and account (password) related issues will probably be prioritized, in contrast with connection issues and support/other types of requests.
When I submitted the request for recovering my account, it took two days to receive a reply. However, I'd say wait up to 2 weeks for a reply and if you don't get a reply, try again.
(It took me 3-4 attempts to get a response from Woozworld support.)
Q: What information do I need to prove the account is mine?
A: You need to prove to the Woozworld team that the account is yours, by mentioning the correct username(s) and if possible, the e-mail (if it was invalid/not real). If you remember part of the password, include that aswell (but only if you're certain it's correct.)
You might be asked further questions in a follow-up e-mail, so keep a look out for a reply.
What kind of response might I get from the Woozworld Support Team? (IMPORTANT)
A: Bear in mind, it was five years ago when I recovered mine, I did get a follow up e-mail, asking to prove my identity further. These were the questions I was asked by a Support Team member, and I replied back to the same e-mail.
- What is the e-mail address associated with your Woozworld account?
- What are the names of every Woozen on this account?
- When were these Woozens created?
- When were these Woozens last accessed?
- Was any purchase made for this account in the past? If so, what was it for exactly? Using what e-mail address?
- Was any activation code applied to this account in this past? If so, what was it for exactly?
- What was the e-mail used for the transactions applied to the account?
- In which country/state/province was the account created in?
(They replied the following day with my account.)
Q: What if I made the account with an invalid e-mail address? (The e-mail wasn't real.)
The account I recovered wasn't made with a real e-mail address and I was still able to recover it.
Just make sure when you submit a request, include a real e-mail address in the e-mail field, this e-mail is used so the Woozworld Support team can contact you about your request.
Q: I have multiple old accounts that I want to recover, should I submit seperate request forms, or one request form for all the accounts?
A: This is a good question. It's up to you, which way you want to do it.
You could submit one request form, with all the accounts and their corresponding information. However, i'm not sure if the Woozworld Support team will recover all of them under one request. But, filling out one request form is less time-consuming.
Or you could submit individual request forms for each account you want to recover. However, if you choose this way, it might be wise that you have another e-mail address that they could contact you with and use that to request about another account to recover. (I say this because, I don't know if sending out many requests with contact to the same e-mail address will be classed as spam, so just be careful.) If you don't have another e-mail address to use for contact, perhaps consider asking about another account in a month's time, rather than sending the requests in the same time span.
Just remember, however which way you do it, be sure to have all the information to prove that those accounts belong to you.
Q: Does the age of the account matter when trying to recover it?
A: When I recovered my account in 2015, it had only been four years (or three years, since I last logged into it) since I created it. I think if the account is inactive, there's probably a chance to ask Woozworld Support to recover it via request. For my users, I could still view their user profiles, visit their unitz and access their WoozIn pages, before I recovered the account.
Your account may have been deleted because of long inactivity if:
- You can't find the woozen by searching by username.
- Their user profile displays 'Unknown Woozen'
- All the user's unitz are private.
- Opening the user's WoozIn page/WallZ displays the message 'The content you are looking for doesn't exist
Q: What should I do once I get my account back?
A: Woozworld Support will tell you to change your account information, for security reasons. Try to use a valid e-mail address, so that you don't lose your account again and change your password. If you're recovering an account that was inactive for some time, you might have to reset the usernames for your woozens. Avoid hypens (-) at the beginning of a username, as this is known to cause issues.
I hope this helped! I know it's alot to read. Anyway, below is a guide of how to submit a request form to Woozworld Support.
How to submit a Woozworld Support Request Form
PC/Web version via web browser (You can also do this on a phone or tablet, using a web browser)
1.) On the Woozworld website, click the 'Help' tab located near the right side of the webpage.
2.) When the Help webpage loads, click the bottom option, 'Contact Us'
3.) Now you can start filling in the Woozworld Support form.
Set the request topic as 'Password' as this relates to account issues.
4.) Enter a valid/real e-mail address in the 'Account E-mail' field, so that the Woozworld Support Team can e-mail you about your request. It doesn't have to be the e-mail of your related account you're trying to recover, just one that is real so it can be contacted.
Include the information related to your lost account in the 'Details' box.
Choose from the drop-down menu options for the browser, OS and platform.
After you have finished, read over your request and then click the 'Send' button to submit it.
Wait between 2 days - 2 weeks for a reply and if you get no reply, try again another time.
Submitting a Woozworld Support Request Form on Woozworld app.
1.) Click the '?' button in the bottom-right corner of the screen on the Woozworld App.
2.) Set the request type as 'Password' and then enter a valid e-mail address for contact, the related username and then your lost account information in the 'Message' box. Click 'Send' to submit the request. (I think the request form is too vague on app, I haven't tried it before.)
Good luck with recovering your account!
If you have any questions, feel free to message me anytime on wzw, on either CholeRocks or PandaHugs. I'll try my best to answer, but I did cover quite alot in this post.
Remember you need alot of information to prove that the account yours, before you submit a request for recover a lost account.
Thanks for reading!
